Does your business need more efficiency? Do you want it to be more interactive with your customers?
What is that one thing that your day can’t pass without? Of course, it is checking your WhatsApp for any new messages. This WhatsApp automation tool helps you interact with your customers or potential customers through WhatsApp without giving in any energy of your own, as the name goes, it is automatic!
So let us understand how this works – Through WhatsApp automation, you can connect with your customers more and them resolve all their queries. It can also act as a first step to building trust. You can deliver important notifications and updates about your business or your service directly by sliding into their WhatsApp and along with that, collect feedback from them.
Using WhatsApp Automation APIs-
WhatsApp Automation works using APIs which enables you to send timely messages as well as automate your conversations.
With the help of the WhatsApp Chat box, you will be able to give automatic responses to FAQs. Along with this you can also stay connected with your customers 24 by 7.
WhatsApp APIs help you to customise your own message flows. What message goes after which message and what should be the response to each kind of reply, everything can be setup in prior. It also covers the length of the conversation, along with the different stages of a conversation.
Benefits for Business Owners-
- The platform is easily available and accessible to everyone. Businesses of any size and form, small to big or even home run businesses can make the use of this.
- Makes the business available to a wider audience and easily accessible from a range of platforms and channels.
- The rich experience provided by the WhatsApp bots enriches the customer’s trust and the interaction with them. Thus, this helps in customer engagement and retention.
- This also has the ability to send broadcasts with notifications for your clients.
Nowadays, the understanding that it is important for the businesses to reach out to their customers in new, more intricate and innovative ways makes WhatsApp Automation a very strong tool. Reaching out to them on platforms like these where they are so highly active and such a personal space, helps the businesses to achieve more trust and credibility.